SERVICE AND SUPPORT

Service process

1. If the product fails during use or the user encounters questions when debugging product parameters, the user can call Otto service hotline

Pre-sales hotline: 0731-88996605, after-sales hotline: 0731-88996887, seeking service;

2. The customer shall provide the following information when reporting for repair: the name of the on-site contact person, contact information, machine model, number and fault phenomenon;

3. After receiving the customer's fault repair call, Otto service engineer will guide the user through telephone communication and give the troubleshooting plan;

4. In the case that the problem is not solved by telephone communication, arrange engineers to provide on-site service according to the situation of the faulty machine;

5. No matter which way the service is adopted, the ultimate goal is to help customers solve problems before the service is completed.